Frequently Asked Questions
Everything you need to know about your Genki tech experience.
What kind of warranty comes with Genki products?
All Genki electronics come with a standard 12-month manufacturer warranty covering any hardware defects or technical malfunctions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for most metropolitan areas.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. Products must be returned in their original packaging with all accessories and cables included.
Are Genki devices compatible with international voltage?
Most of our portable electronics are dual-voltage (110V-240V). Please check the specific product specifications page for confirmation before purchasing.
Do you offer technical support for setup?
Yes, our dedicated support team is available via live chat and email to assist you with initial configuration and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as interest-free installment plans through Klarna and Affirm.